During Checkout, you’ll have the option to add Shipping or Product Insurance to your order.

Most shipping services such as USPS, UPS, FedEx include basic insurance in their deliveries, however the process to redeem a claim can take up to a couple months, and the time for a package to be considered lost is a month before the process even begins.

99% of our shipped packages have no issues, and go very smooth, however we do have customers who want packages quickly, and fast resolutions to ANY shipping problems.

We have 3 levels of optional Shipping Insurance Protection offered. Insurance can not be added after the time of checkout.

If Shipping Insurance is removed/not purchased then our Sites Terms apply to your shipment. Site Terms still apply to any scenarios outside of listed shipping protections below.

MAX of 1 Claim per Order Number up to the value of the Total Order Value.

With all Packages *Shipping Insurance is not Refundable.

Any Shipping Insurance package expires within 3 business days of Packages showing delivered by the Carrier. If a claim is made after the 3 business days for shipping issues, the claim will be denied.

Shipping Insurance is ONLY Valid for USA Addresses. We do not offer shipping insurance for international shipents.

Basic

  • Covers packages lost or damaged until delivered by carrier.

    Once the carrier marks delivered, shipping insurance is no longer in effect 3 days after this date.

  • If package tracking has not moved within 15 business days, the package will be considered lost and replaced/reshipped (not refunded).
    (Without Shipping Insurance, our gerneral policy is 25 days.)
  • Damaged products will be replaced, including basic shipping speed, at our expense. Must be reported within 3 days and photos must be provided.

Standard

  • Everything in Basic +
  • If package tracking has not moved within 10 business days, the package will be considered lost and refunded or replaced.
  • Package missing after tracking shows delivered.

    If you can’t find your package within 3 business days after tracking shows delivered, we’ll send you a replacement @ basic shipping speed.

Premium

  • Everything in Standard +
  • Priority Processing. We put you at the front of the line for processing your order. It can still take a few days to get your item out if we are slammed with orders or just getting back from vacation, but we’ll do our best to make you a priority.
  • If package tracking has not moved within 8 business days, the package will be considered lost and replaced with Basic Shipping service.
  • Shipping Speed Guarantee
    If UPS Next Day, 2 Day, 3 Day, or Air is selected, we guarantee within 2 business days of the stated service time once the carrier has received the package. This does not include processing time. A refund of shipping costs will be given as long as a deliverable address was provided.
  • Stolen package after delivery. Must be reported within 24 hours of delivery. A replacement will be sent via Basic Shipping Speed. Police report is required.
  • Covers mistyped or wrong shipping address entered during checkout. We’ll replace the item and send it to your correct shipping address using Basic Shipping service.